Support

How can we help?

RideBook is built by one person, so replies come from a human and usually within a day or two. Email ridebook@hostingrim.com or use the feedback form.

Report a bug

Tell us the phone model, Android version, and what you were doing. The version number is in More → Version.

Request a feature

Several things in the app started as a tester's message. If it is missing, say so.

Missing vehicle model

Type it in on the Add vehicle screen and it works straight away. Send us the name and we will add it to the catalogue.

Common questions

How do I join the test?

Send us your Google account email through the feedback form and we will send back an opt-in link. You need an Android phone and the Google account you use on the Play Store. Testers get the app free.

Why does it want location permission?

Only for the trip speedometer, and optionally to name a fuel station. Precise location is required because coarse fixes cannot produce a usable speed — the reading would jump by tens of km/h. Your coordinates are never saved or sent anywhere; a trip stores distance, time and speed only. See the privacy policy.

The speedometer shows less than my bike's dial. Which is right?

The GPS one, almost certainly. Manufacturers deliberately set speedometers to over-read — typically by 3–5% — so a bike showing 100 is often doing about 96. GPS measures your actual movement. It can be wrong where signal is poor, such as under bridges or between tall buildings, and the app shows the accuracy so you can judge.

My trip stopped when the screen turned off.

It should not — recording runs in a foreground service and you should see an ongoing notification. Some phones, Samsung and Xiaomi especially, kill background work aggressively. Set RideBook's battery usage to Unrestricted in Android settings, and do not swipe the app away from recents while a trip is running.

Why is my mileage empty?

Precise per-tank mileage needs two full tanks — with a partial fill there is no way to know how much fuel was actually burned. If you rarely fill up, use the lifetime average instead: it appears on the vehicle summary after two fill-ups of any kind and is honest about being an average.

Can I use it for my car or scooter?

Yes. Choose the type when you add the vehicle and the parts list adjusts — a car is never offered a chain, a bike is never offered a cabin filter. With more than one vehicle the dashboard compares them side by side.

What happens to my records if I change phone?

Right now, nothing carries over automatically — there is no server, which is why the app works entirely offline. Before switching, go to More → Export everything and keep the CSV files. Cloud sync is planned, and it will be optional.

Does it work without internet?

Completely. Logging, scanning, reminders, the speedometer and every chart work with no connection at all. The internet is used only for opening links such as this page.

The pump scan misread a number.

It happens — dirty glass, sunlight, and unusual display fonts all hurt. The app cross-checks that litres × price matches the total and asks you to confirm before saving, so just correct the field. You can always type everything by hand; entering any two of the three values fills in the third.

How do I delete everything?

Uninstall the app. Every record lives in the app's private storage and goes with it. Nothing is kept anywhere else, so there is nothing for us to delete on your behalf.

Still stuck?

Write to us. Include your phone model and the app version from More → Version, and we will get back to you.

ridebook@hostingrim.com